0
£0.00

FAQs

What is your refund and exchange policy? Is it different for clearance items?

If you are not satisfied with your order, or the items are the wrong size, please send the item back, as far as possible in the original packaging and we can organise a change of size or a refund, provided the goods are returned immediately WITHIN 14 DAYS in pristine condition. You should ensure you enclose a note with telephone number, name, address and exchange details. We recommend sending items back via MyHermes.co.uk which provides you with a tracked service often cheaper than Royal Mail. Alternatively you can use Royal Mail. We do not refund postage except in accordance with the Consumer Contracts cancellation right. If you wish to cancel under this, then you must inform us in writing within 14 days to: Sheepland, The Hollies, Peacocks Hill, Barton St David, TA11 6BN. We do not accept cancellation in writing via email or fax. A cancellation form can be emailed to you if you require one, however a simply cover letter will suffice.

If you believe the goods are faulty, please send them back via MyHermes.co.uk economy shipping, or Royal Mail 2nd Class. Please DO NOT use Special Delivery as we cannot sign for items and they will be returned to you. We will then inspect the goods and assess if there is a manufacturing defect, and if in agreement will refund accordingly. This is at the Companys discretion.

Customers must return goods promptly in pristine condition in order to gain refund in all circumstances including the Consumer Contracts 2013

Clearance Items: These items advertised in this section may or may not have faults, or be substandard, or imperfect. The prices on this page are very significantly lower than the normal sale price, thus no refund of postage is applicable, except as above.

What is your refund/exchange policy for Christmas gifts?

Only orders placed in November and December are eligible for the extended Christmas returns policy. They should be sent back by January 31st. Please enclose a note inside to tell us your query and what size you wish us to send to you as a replacement etc. PLEASE include original order details to help assist with refund/exchange. If you do not do this it will significantly delay the process. 

How long will my order take to get to me?

We work Monday-Thursday, orders placed from 12pm Thursday will be sent on the following Mon/Tues, we aim to send your order ASAP providing it is in stock. We make our Traditional Range slippers and rugs on the premises, UK customers will usually receive their orders within 24 hrs of despatch - international customers please contact us and we will advise. Delivery times may take longer at peak times, especially if we need to make special sizes, please telephone us if you would like something delivered for a specific time or occasions. We can usually try to help.

Please Note: We cannot be held responsible for failures on the part of our courier company or the Royal Mail. We will always do our best to ensure your parcels are delivered to you on time.

How will my order arrive and will I need to be at home for delivery?

We make our Traditional Range slippers and rugs on the premises, UK customers will usually receive their orders within 24 hrs of despatch - international customers please contact us and we will advise. Delivery times may take longer at peak times, especially if we need to make special sizes, please telephone us if you would like something delivered for a specific time or occasions. We can usually try to help.

Please Note: We cannot be held responsible for failures on the part of our courier company or the Royal Mail. We will always do our best to ensure your parcels are delivered to you on time.

How long will my order take to arrive? And how will I know when my item will arrive?

We send most orders via Interlink Express Courier, some exclusions apply. Please ensure that someone is available to sign for your delivery once you have ordered it. We recommend sending to a work address to ensure someone is available.

Do you deliver outside of the UK?

International parcels are charged postage at cost, we will try to let you know the cost of the postage, but this may not always be possible due to time limitations. We cannot send items to certain locations, due to our shipping contract, including the USA and Australia. Outside the EU, Goods are sent D D U, recipient is liable for any local taxes.

As a rough guide to deliver an order to: France, Spain, Germany, Portugal, Switzerland and The Netherlands are approx £16 for our tracked service - we cannot send them untracked.

We have found that our customers like to discuss their orders with us, please email or telephone and we can let you know availability, postage times etc. We can take credit card orders on the telephone, or you can send a cheque.

Where do you deliver within the UK?

We will only use Interlink to ship to confirmed addresses within the UK Mainland. We offer a service to BFPO Addresses, Northern or Southern Ireland, Scottish Islands or Scottish Highlands, Isle of Man, or the Channel Islands but this will be charged AT COST with “Signed For” tariff with Royal Mail.

Our definition of Scottish Highlands & Islands is as follows. Post Codes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3. We can only use Royal Mail for these postcode areas and some extra costs may be incurred.

What size gloves do I need?

To measure for gloves, measure around the hand just above the thumb. Measure in inches and the measurement will correspond to the number as below.

  S M L XL
UK 7 8 9 10

How do I look after my Sheepskin Products?

We sell a sheepskin shampoo, which will keep your sheepskin soft and gentle.

Is there anything I need to do once I have received my order?

A signature will be required when your parcel is delivered. Please do not sign for a parcel unchecked, we cannot accept claims for damages after you have signed. If Interlink attempt more than two deliveries, we may require a further payment for continued delivery attempts. You can collect from your Interlink local depot. If the item is returned uncollected or unable to deliver you will be refunded less delivery charges and Interlinks return delivery charge to us.

Stay in Touch, Join Our Newsletter
Please correct the errors and try again.