Please ensure that someone is available to sign for your delivery once you have ordered it. We send orders Monday –Thursday using DPD or Royal Mail depending on the size or value of the parcel. Orders received over the weekend will be dispatched on the following Monday/Tuesday. This excludes all Public and Bank holidays. Please contact us for our Christmas / New Year schedule.
Products are sent with the following: Royal Mail 1st Class Signed For – aim is next working day which will need a signature, Royal Mail 48h Signed For – aim is two to three working days which will need a signature, Royal Mail 48h – aim is two to three working days and no tracking or signature is applicable or DPD Couriers – for high value/bulky orders – a next working day service and can be tracked via DPD website. At present prices are £3.99 for 1st Class Royal Mail, £3.75 for 2nd Class and £5.49 for DPD Couriers however this is subject to change.
We cannot guarantee these time frames but Royal Mail and DPD do always endeavour to do this. If you provide us with a valid email address we will then pass this on to DPD, who will then confirm your parcel tracking details and delivery time slot down to the hour via email. If you are not in when delivery is attempted the delivery person may try to leave your parcel with a neighbour. Otherwise usually they will attempt to deliver the next day or you can arrange to collect from your local depot or colelction office. If you are not in after two attempted deliveries the parcel may be returned to us and you will be charged for parcels return. Re-delivery costs will then apply before goods are sent out again.
Areas to which we deliver
We will only use our standard Royal Mail shipping to ship to confirmed addresses within the UK Mainland. We offer a service to BFPO Addresses, Northern or Southern Ireland, Scottish Islands or Scottish Highlands, Isle of Man, or the Channel Islands but this will be charged AT COST with “Signed For” tariff with Royal Mail.
Our definition of Scottish Highlands & Islands is as follows. Post Codes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH15-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3. We can only use Royal Mail for these postcode areas and some extra costs may be incurred.
A signature will be required when your parcel is delivered. Please do not sign for a parcel unchecked, we cannot accept claims for damages after you have signed. If DPD attempt more than two deliveries, we may require a further payment for continued delivery attempts. You can collect from your local depot. If the item is returned uncollected or unable to deliver you will be refunded less delivery charges and any return delivery charge to us.
We make our Traditional Range slippers and rugs on the premises, UK customers will usually receive their orders within 24 hrs of despatch – international customers please contact us and we will advise. Delivery times may take longer at peak times, especially if we need to make special sizes, please telephone us if you would like something delivered for a specific time or occasions. We can usually try to help.
Please Note: We cannot be held responsible for failures on the part of our courier company or the Royal Mail. We will always do our best to ensure your parcels are delivered to you on time.
Outside the UK/International Parcels
International parcels are charged postage at cost, we will let you know the cost of the postage before sending, to give you the opportunity to cancel. Outside the EU, Goods are sent D D U, recipient is liable for any local taxes. USA customers are not charged import duty on items less than $200.
We have found that our customers like to discuss their orders with us, please email or telephone and we can let you know availability, postage times etc.