FAQs

What is your refund and exchange policy? Is it different for clearance items?

HOW TO RETURN:  If for any reason your order is unsuitable you can return it to us within 14 days of delivery.

Please fill in as much of the Returns Form as you can, or include a note with your name, address, order number and make sure to include it inside the parcel for return. Please wrap your items carefully for postage.

REMEMBER:  Footwear must be unworn, in their original condition, without marks on the sole & packed in the original packaging. All other items must be in pristine condition.

WHERE TO RETURN TO: We recommend visiting Evri to return a parcel to us, as it can be cheaper and sometimes includes free tracking. Evri will often collect from you and they offer drop off points across the country. Please visit their website for details and contact them directly for more information. We have provided this information as an alternative to the Post Office.

Otherwise please return items via Royal Mail 1st or 2nd Class unsigned for. Do make sure to ask the post office for a receipt for proof of posting – they do not charge for this. You’ll need this in case of loss or to claim compensation.  Please do not use Royal Mail “Special/Guaranteed Next Day” Delivery.

HOW LONG IT TAKES: We usually process returns within 2 days of receipt between Mon-Thurs, however in busy periods there may be a delay.  When we have received and checked your return, we will then send your exchange or issue a refund onto the payment card or PayPal account that was used to purchase them. Refunds are processed automatically but can take up to 10 working days to appear on your account.

We do not refund your return postage costs but will pay the sending postage for your first exchange within the UK (exclusions apply, please see website or ring for details), subsequent exchanges will be charged standard P+P each time.

IF ITEMS ARE FAULTY: If items are faulty for any reason, we ask that you email (Sheepland@Outlook.com) as soon as you receive them to confirm this or if you do not have access to email please call us (01458 850991). Please wait for a response and we will then discuss the problem and advise the best way to return them.  Usually we will instruct you to use Royal Mail 1st or 2nd Class unsigned for, but please wait to hear from us as each case is different. Please do not use special delivery as we cannot sign for them and your parcel will be returned to you unopened.

EXTENDED CHRISTMAS RETURNS PERIOD: Only orders placed in November and December are eligible for the extended Christmas returns policy. Items must be in original packaging and in pristine condition. They should be sent back via as above to reach us by January 31st. You must enclose the Returns form and include as many of the original order details as possible to help assist with refund/exchange. If you do not do this it will significantly delay the process.

Customers must return goods promptly in pristine condition in order to gain refund in all circumstances including the Consumer Contracts 2013

Clearance Items: These items advertised in this section may or may not have faults, or be substandard, or imperfect. The prices on this page are very significantly lower than the normal sale price, thus no refund of postage is applicable, except as above.

What is your refund/exchange policy for Christmas gifts?

Only orders placed in November and December are eligible for the extended Christmas returns policy. They should be sent back by January 31st. Please enclose a note inside to tell us your query and what size you wish us to send to you as a replacement etc. PLEASE include original order details to help assist with refund/exchange. If you do not do this it will significantly delay the process.

How much does postage cost?

We currently charge £4.89 for 24H Tracked Royal Mail and £3.99 for 48H Tracked Royal Mail and free postage for orders of £80+. This is subject to change.

Sadly at present we are not in a position to offer a free returns service due to the costs. We use FedEx for international orders and provide shipping quotes on a bespoke basis.

How long will my order take to get to me?

We work Monday-Thursday, orders placed from 12pm Thursday will be sent on the following Mon/Tues, we aim to send your order ASAP providing it is in stock. We make our Traditional Range slippers and rugs on the premises, UK customers will usually receive their orders within 48 hrs of despatch – international customers please contact us and we will advise. Delivery times may take longer at peak times, especially if we need to make special sizes, please telephone us if you would like something delivered for a specific time or occasions. We can usually try to help.

Please Note: We cannot be held responsible for failures on the part of our courier company or the Royal Mail. We will always do our best to ensure your parcels are delivered to you on time.

How will my order arrive and will I need to be at home for delivery?

We make our Traditional Range slippers and rugs on the premises, UK customers will usually receive their orders within 24 hrs of despatch – international customers please contact us and we will advise. Delivery times may take longer at peak times, especially if we need to make special sizes, please telephone us if you would like something delivered for a specific time or occasions. We can usually try to help.

Please Note: We cannot be held responsible for failures on the part of our courier company or the Royal Mail. We will always do our best to ensure your parcels are delivered to you on time.

How long will my order take to arrive? And how will I know when my item will arrive?

We send orders with Royal Mail or Couriers for bulky items, some exclusions apply. Please ensure that someone is available to sign for your delivery once you have ordered it. You will receive a tracking link via email once we have dispatched it. We recommend sending to a work address to ensure someone is available.

Do you deliver outside of the UK?

We can take orders for delivery to the USA through our website, all other destinations need to be placed through our Etsy shop here. International parcels are charged postage at cost, we will let you know the cost of the postage beforehand and confirm all sizes before sending. FedEx require a telephone number and we cannot send any parcels without a suitable contact number. We are restricted in some countries by a maximum weight and size, due to our shipping contract, please contact if you would like more information. Outside the EU, Goods are sent D D U, recipient is liable for any local taxes.

We have found that our customers like to discuss their orders with us, please email or telephone and we can let you know availability, postage times etc. We can take credit card orders on the telephone, or you can send a cheque.

Where do you deliver within the UK?

We currently use Royal Mail to ship to confirmed addresses within the UK Mainland. We also offer a service to BFPO Addresses, Northern or Southern Ireland, Scottish Islands or Scottish Highlands, Isle of Man, or the Channel Islands.

Our definition of Scottish Highlands & Islands is as follows. Post Codes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3. We can only use Royal Mail for these postcode areas.

What size gloves do I need?

To measure for gloves, measure around the hand just above the thumb. Measure in inches and the measurement will correspond to the number as below.

Ladies: 6 – Small, 7 – Medium, 8 – Large